Introducing Live Chat

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Instantly Chat with the PreventionGenetics Team Via Our New Live Chat Feature
We are excited to announce the addition of Live Chat to our website. PreventionGenetics’ Live Chat is an easy way to access our client services and billing teams. When our team is available (typically 7:30 am – 7:00 pm central time Monday – Friday), the live chat icon will be visible on the bottom right of our website and a Chat link will appear above the search bar in the upper right of our website. 

chat icon

To access our support team via chat, simply click on the chat icon and submit your information through the pop-up chat window.

Features of Live Chat

● Secure and HIPAA compliant
● Ability to send, receive and sign documents securely
● Option to save chat to a myPrevent Support account for later reference

Frequently Asked Questions
Am I still able to call and discuss my question with someone at PreventionGenetics?
Yes. Our Client Services team may be reached at +1 (715) 387-0484. Our Customer Support Team is available 7:30am-7:00pm Central Time, Monday-Friday.

Can I message you to order kits?
We recommend kit orders be placed through our kit order form. If you have questions about a kit order already placed, please use live chat or contact us at

What do I need to do differently for billing or insurance questions versus test menu or clinical questions?
Nothing. Submit all your questions in the same manner and we’ll handle the rest. Your questions will be routed to the appropriate individual(s), and we will respond quickly.