Contact us
We’re here to help at every step.
Browse FAQs for common questions
Find answers to questions about specimen requirements, shipping, turnaround times, and more.
Support
Live chat with a Customer Service expert.
Providers can request support through their myPrevent account.
Phone +1 715-387-0484
General Fax + 715-406-4175
Billing
Talk to a Billing Specialist to get your insurance, self-pay, and other billing questions answered.
Phone +1 715-387-0484; Select option 2
Fax +1 715-207-6602
Collaborations
Learn more about sponsored testing, clinical trials, and other collaboration opportunities and services.
Contact form
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Corporate headquarters
Monday–Friday, 7:30 a.m. to 5:30 p.m. CT
Phone +1 715-387-0484
Fax +1 715-406-4175
3800 South Business Park Ave, Marshfield, WI 54449